Our Terms & Agreement

Portrait of a Lifetime is a business of Axis Media. These terms apply when you send us a request or place an order. Last updated: November 10, 2026.

1. Your photos

  • You confirm that you took the photos you send us, or that you have permission from whoever owns them to use them.
  • You confirm that everyone shown in your photos agrees to be included in a portrait, or that you are allowed to agree for them.
  • If a child under 18 is in your photo, you confirm that you are that child's parent or legal guardian, or that you have the parent's or guardian's permission.
  • Please don't send photos of people who would not want to be in a portrait, and never send photos that are illegal, explicit, or meant to embarrass, harass or mislead anyone.

2. How we make your portrait

  • Your portrait is a new artwork created with the help of artificial intelligence (AI) tools, then reviewed and finished by our team. It is not a photograph of a real event.
  • AI tools can change small details. We work to keep every face true to your photo, and we show you a proof before anything is printed.
  • To make your portrait, you give us permission to use your photos and the likeness of the people in them, and to send them to the tools and partners we use to create, print, frame and ship your order.
  • We decline any request we are not comfortable making, including famous characters we don't have the rights to, real public figures, or anything hurtful.

3. Proofs

  • Sending a request is free. We reply with your price and a payment link. We start making your portrait, and your proofs, once your package is paid.
  • Before printing, we send you a proof. Proofs carry a watermark. The finished portrait you receive has no watermark.
  • Every order includes 3 proof versions to choose from, then 2 rounds of changes to the one you pick.
  • After that, each extra round of changes, or a brand-new scene, costs $25. We'll always tell you before any extra charge, and nothing extra is made until you say yes.
  • Nothing is printed until you approve the proof.

4. Showing your portrait in our samples and ads

  • Unless you tell us otherwise, we may show your finished portrait, and the photo you sent us, in our samples, website, social media and ads.
  • We will never show your name, address, email, phone number or any other personal information with it.
  • Don't want it shown? Just say so in the "Anything else?" box on the order form, or email us, before or after your order. We'll keep it private.
  • You can change your mind at any time. We'll take it down from our website and stop using it in new posts and ads. Posts already shared by other people may stay where they are.

5. Your privacy

  • We use your photos and details only to make, deliver and support your order.
  • We never sell your photos or personal information.
  • We may keep your photos and finished portrait for up to 12 months so you can reorder or ask for changes. Email us at any time to have them deleted sooner.

6. Ownership and use

  • You may print, frame, share and enjoy your portrait for personal, non-commercial use, such as gifts, cards and social media.
  • Portrait of a Lifetime keeps the right to the artwork itself. If you want to use your portrait for a business or to sell it, ask us first.

7. Prices, payment and changes of mind

  • Prices are shown on our Menu & Frames page and in your quote. Your order starts once it is paid.
  • Each portrait is made just for you, so we can't offer refunds once you have approved your proof and the portrait has gone to print.
  • If you cancel before you approve a proof, we'll refund your payment, minus any work already done that we told you about.

8. Printing, shipping and damage

  • Framed portraits are printed and framed by our professional print partner and shipped by an outside carrier (such as UPS, FedEx or USPS) to the address you give us. Please check your address carefully; we can't be responsible for orders sent to an address you gave us that turns out to be wrong.
  • Dates are estimates, not guarantees. Any delivery date or "need it by" date is our best estimate. Making, printing, framing and shipping can be slowed by things outside our control, including carrier delays, weather, holidays, print-partner backlogs and busy seasons such as Christmas. We'll tell you if we expect a delay, but we can't refund or discount an order because it arrives later than hoped. If you need a portrait for a fixed date, such as a funeral or wedding, order as early as you can and ask about Rush.
  • Once the carrier has your package, delivery is in the carrier's hands. Tracking is shared with you when available.
  • Damage in shipping: framed portraits are packed with care, but glass, acrylic and frames can be damaged in transit. If yours arrives damaged or has a printing fault, keep the box and packing, take photos, and email them to us within 7 days of delivery. We'll replace the portrait at no cost, or refund it if a replacement isn't possible. Damage reported after 7 days, or caused after delivery, isn't covered.
  • Lost packages: if tracking shows your package was delivered but you can't find it, please check with neighbors and your carrier first. If it's truly lost in transit, we'll work with the carrier and replace it once the carrier confirms the loss.
  • Small differences between the colors on your screen and the printed portrait are normal and are not a printing fault.

9. Limits

  • We're responsible for making and delivering your portrait as described. We're not responsible for indirect losses, and our total responsibility for any order is limited to what you paid for it.

10. Questions

Email max@axismediamgmt.com. These terms follow the laws of the State of Texas.